Ordering Info

We are committed to making your experience with Polysciences one that embraces your needs as our customer and delivers our promise to offer you exceptional service and quality products. We guarantee it! Why? Our philosophy is one that promotes showing our customers that we care about their needs, and we will strive to deliver what we promise! We know that much business is lost every year through neglect in the service arena, and we also know who really writes the paychecks…the customer!

Ordering through Polysciences, Inc. in the United States

Ordering through Polysciences Europe GmbH in Germany

Ordering through Polysciences Asia Pacific in Taiwan

Through Polysciences, Inc. in the United States

Purchase orders for shipment should be directed via U.S. Mail or courier service to:

Polysciences, Inc.

400 Valley Road

Warrington, PA 18976

or via email to: [email protected]

Please call:1 (800) 523-2575 or (215) 343-6484 from 8:00 am to 5:00 pm EST to place phone orders. Fax orders are received automatically 24 hours a day at: 1 (800) 343-3291 or (215) 343-0214

When ordering, please use catalog number, name of item, and quantity. Package sizes larger than listed may be available at reduced per unit prices. For large package or more than 20 units of any single item, price quotations are available by fax or phone.

Confirming purchase orders are not required, but if sent must be clearly marked confirming. Duplicate shipments cannot be returned for full credit.

Orders placed after 1:00PM EST will be shipped on next business day.

Credit Cards

We accept: VISA, MasterCard, American Express and Discover

Service fee of 3% will be added to all credit card orders over $5,000.00 USD

Minimum Order Policy

Orders placed in U.S. Dollars and shipped through Polysciences, Inc.: $35.00

Special Handling Charges

For orders shipped from Polysciences, Inc. in the United States, a special handling fee of $25.00 may be added to your order for special hazardous material packaging, dry ice and/or cold pack requirements of specific products. In addition, an international order processing fee of $50.00 will be added to all orders shipped outside of the United States, to defray the added costs associated with such orders.

Return Policy

(a) Please examine your shipments upon receipt for damage or discrepancies. If a problem arises with your shipment, please contact our Customer Service Department within fifteen (15) days. We will work with you to quickly resolve any problems.

Before returning any items, all returns must be authorized by Polysciences to ensure proper credit. A Return Material Authorization (RMA) must be obtained by contacting our Customer Service Department. Not all items will be authorized for return due to temperature and packing requirements. To be accepted for consideration by Polysciences, Inc. as a return for restocking, the product must be a currently listed product. Hazardous materials must be packed and labeled in accordance with the current D.O.T., I.A.T.A. or I.M.D.G. regulations and practices applying to the transportation of hazardous materials. Shipping documents must also meet D.O.T. regulations. Non-compliant shipments will not qualify for credit. Shipping charges are the customer’s/distributor’s responsibility. Items returned without a RMA may not be accepted. To ensure proper credit, each Product return must include the following information:

Customer Name and Address
Purchase Order Number
Polysciences Shipping Order Number
Date of Invoice
Catalog Number of Returned Item(s)
Polysciences Return Authorization Number
Reason for Return

Authorized returns should be made within 30 days of issuance of a RMA. A 30% restocking charge will be levied on materials returned because of error on the part of the buyer. The seller shall be under no obligation to replace goods that have been lost or damaged by the carrier.

(b) Products not authorized for return:

Products purchased as Custom Orders
Products not purchased from Polysciences, Inc.
Products with an expired shelf life
Discontinued products
Products missing labels or parts

Method of Shipment

Unless specifically advised, we will ship by United Parcel Service, parcel post, common carrier or air freight. All materials requiring dry ice packaging must be shipped air express. All cold pack materials must be shipped via United Parcel Service's next day air service. For those hazardous chemicals covered by Department of Transportation and/or International Air Transport Association (IATA) regulations for flammable (red label) or hazardous items, we reserve the right to elect the most appropriate shipping method in order to comply with those regulations.

Certificates of Origin: $35.00

Polysciences, Inc. supplies Certificates of Origin documents to those customers that specifically request them. The Certificate of Origin document is not required to ship products, and is used exclusively to enable International Customers to receive a discount on import custom fees. The document is a value added service we provide to our customers.

Affirmative Action

Supplier warrants that it has developed and maintains affirmative action programs for minorities, women, handicapped persons, disabled veterans and veterans of the Vietnam Era. If this Agreement meets the requirements of a subcontract under Executive order 11246, Section 503 of the Rehabilitation Act, or Section 402 of the Vietnam Era Veterans Readjustment Assistance Act, the Equal opportunity Clause(s) applicable under those orders, laws and regulations are specifically incorporated herein by reference. By accepting this Agreement, the Supplier certifies that it is undertaking a commitment to equal opportunity employment and compliance with the aforementioned laws, orders and regulations.

Notification of EE Rights Under the Natonal Labor Relations Act

The employee notice clause required by the U.S. Department of Labor's Final Rule Implementing Exectutive Order 13496, is included and made a part hereof by reference to 29 CFR Part 471, Appendix A to Subpart A.

Through Polysciences Europe GmbH in Germany

Orders shipped to European countries will be processed through Polysciences Europe GmbH and billed in Euros. For further information on our European office, please click here.

Purchase orders for shipment should be directed via International mail or courier service to:

Polysciences Europe GmbH

Badener Str. 13

D-69493 Hirschberg

Germany

or via email to: [email protected]

Please call: +49 (0)6201-845200 from 8:00 am to 5:00 pm CET to place phone orders. Fax orders are received 24 hours a day at: +49 (0)6201-8452020

Confirming purchase orders are not required, but if sent must be clearly marked confirming. Duplicate shipments cannot be returned for full credit.

Credit Cards

Polysciences Europe GmbH only accepts VISA

Service fee of 3% will be added to all credit card orders over €5,000 EUR

Minimum Order Policy

For orders placed in Euros and shipped to European countries through Polysciences Europe GmbH: On orders less than 250.00 Euro, a small order fee of 20.00 Euro will be applied to shipments outside of Germany.

Special Handling Charges

For orders shipped from Polysciences Europe GmbH in Germany, a special handling fee of 10.00 Euro may be added to your order for special hazardous material packaging or cold pack requirements of specific products. In addition, a 30.00 Euro fee will be added to all shipments requiring customs declarations. A 165.00 Euro Veterinary Customs Processing Fee will be added to certain antibodies.

Return Policy

Please examine your shipments upon receipt for damage or discrepancies. If a problem arises with your shipment, please contact our Customer Service Department. We will work with you to quickly resolve any problems.

Before returning any items, a Return Material Authorization (RMA) must be obtained by contacting our Customer Service Department. Items returned without a RMA may not be accepted.

Method of Shipment

Orders placed through the web site for shipment to European countries will be processed through Polysciences Europe GmbH. We cannot guarantee these shipments for overnight delivery. If you require expedited service, please contact Polysciences Europe GmbH directly at +49 6201 845 20 0.

Certificates of Origin: 30.00 Euro

Polysciences Europe GmbH supplies Certificates of Origin documents to those customers that specifically request them. The Certificate of Origin document is not required to ship products, and is used exclusively to enable International Customers to receive a discount on import custom fees. The document is a value added service we provide to our customers.

Through Polysciences Asia Pacific, Inc.

Purchase orders for shipment should be placed with email, phone or courier service to: Polysciences Asia Pacific, Inc., 2F-1, 207 DunHua N. Road, Taipei, Taiwan, 10595 or via email to: [email protected]

Please call: +886 2 8712 0600 from 9:00 am to 6:00 pm Taipei time (GMT+8) to place
phone orders. Fax orders are received automatically 24 hours a day at: +886 2 8712 2677

When ordering, please use catalog number, name of item and quantity. Package sizes larger than listed may be available at reduced per unit prices. For large package or more than 20 units of any single item, price quotations are available by fax or email. Polysciences Asia Pacific, Inc. will issue an order acknowledgement.

Minimum Order Policy $35.00 USD

Handling Charges

Handling fee: $50.00 USD per shipment. For hazardous material packaged with dry ice and/or cold pack, an additional handling charge of $25.00 USD will apply.

Return Policy

Please examine your shipments upon receipt for damage or discrepancies. If a problem arises with your shipment, please contact our Customer Service Department within fifteen (15) days. See full Return Policy under Polysciences, Inc. United States Ordering Information at left.

Method of Shipment

Unless specifically specified, shipment will be made by FedEx, EMS, parcel post, common carrier or air freight. All materials requiring dry ice packaging must be shipped air express. For those hazardous chemicals covered by Department of Transportation and/or International Air Transport Association (IATA) regulations for flammable (red label) or hazardous items, we reserve the right to elect the most appropriate shipping method in order to comply with those regulations.

Certificates of Origin: 35.00 USD

Polysciences supplies Certificates of Origin documents under at the request of customers.