Ordering Info
We are committed to making your experience with Polysciences one that embraces your needs as our customer and delivers our promise to offer you exceptional service and quality products. We guarantee it! Why? Our philosophy is one that promotes showing our customers that we care about their needs, and we will strive to deliver what we promise! We know that much business is lost every year through neglect in the service arena, and we also know who really writes the paychecks…the customer!
Through Ott Scientific India Pvt Ltd
Purchase orders for shipment should be directed via courier/ postal service to:
Ott Scientific India Pvt Ltd
805, 1st Floor, Udyog Vihar Phase-5
Sector 19, Gurugram
Haryana 122008 (India)
or via email to: [email protected]
When ordering, please use catalog number, name of item and quantity. Package sizes larger than listed may be available at reduced per unit prices. For large package or more than 20 units of any single item, price quotations are available by phone (+91 730 370 2008).
ONLINE ORDERING
We accept online payment by credit card (VISA, MasterCard, American Express), debit card, net banking, wallets & UPI.
Service fee on online ordering per transaction:
Credit card- 3%
Debit card- 1%
Internet banking/ Wallets- 2%
UPI- NIL
Minimum Order Policy
Orders placed in INR and shipped through Ott Scientific India: ₹2500.00 + GST
Special Handling Charges
For orders shipped from Ott Scientific India in India, a special handling fee may be added to your order for special hazardous material packaging, dry ice and/or cold pack requirements of specific products which will be based on ordered product and order volume.
Return Policy
(a) Please examine your shipments upon receipt for damage or discrepancies. If a problem arises with your shipment, please contact our Customer Service Department within 24 hrs.
40% restocking charge will be levied on materials returned because of error on the part of the buyer.
(b) Products not authorized for return:
- Products purchased as Custom Orders
- Products not purchased from Ott Scientific India
- Products with an expired shelf life
- Discontinued products
- Products missing labels or parts
Method of Shipment
Unless specifically specified, shipment will be made by common carrier or air freight. All materials requiring dry ice packaging must be shipped air express. For those hazardous chemicals covered by Department of Transportation and/or International Air Transport Association (IATA) regulations for flammable (red label) or hazardous items, we reserve the right to elect the most appropriate shipping method in order to comply with those regulations.
CERTIFICATES OF ORIGIN: INR 2500.00
Ott Scientific India supplies Certificates of Origin documents to those customers that specifically request them. The document is a value-added service we provide to our customers.
