Refund policy

Return Policy

(a) Please examine your shipments upon receipt for damage or discrepancies. If a problem arises with your shipment, please contact our Customer Service Department within fifteen (15) days. We will work with you to quickly resolve any problems.
Before returning any items, all returns must be authorized by Polysciences to ensure proper credit. A Return Material Authorization (RMA) must be obtained by contacting our Customer Service Department. Not all items will be authorized for return due to temperature and packing requirements. To be accepted for consideration by Polysciences, Inc. as a return for restocking, the product must be a currently listed product. Hazardous materials must be packed and labeled in accordance with the current D.O.T., I.A.T.A. or I.M.D.G. regulations and practices applying to the transportation of hazardous materials. Shipping documents must also meet D.O.T. regulations. Non-compliant shipments will not qualify for credit. Shipping charges are the customer’s/distributor’s responsibility. Items returned without a RMA may not be accepted. To ensure proper credit, each Product return must include the following information: 

Customer Name and Address
Purchase Order Number
Polysciences Shipping Order Number
Date of Invoice
Catalog Number of Returned Item(s)
Polysciences Return Authorization Number
Reason for Return

Authorized returns should be made within 30 days of issuance of a RMA. A 30% restocking charge will be levied on materials returned because of error on the part of the buyer. The seller shall be under no obligation to replace goods that have been lost or damaged by the carrier.

(b) Products not authorized for return:
Products purchased as Custom Orders
Products not purchased from Polysciences, Inc.
Products with an expired shelf life
Discontinued products
Products missing labels or parts

Polysciences Europe:

Return Policy

Please examine your shipments upon receipt for damage or discrepancies. If a problem arises with your shipment, please contact our Customer Service Department. We will work with you to quickly resolve any problems.
Before returning any items, a Return Material Authorization (RMA) must be obtained by contacting our Customer Service Department. Items returned without a RMA may not be accepted.
Authorized returns should be made within 30 days of issuance of a RMA. A 30% restocking charge will be levied on materials returned because of error on the part of the buyer. The seller shall be under no obligation to replace goods that have been lost or damaged by the carrier.

Polysciences Asia

Return Policy

Please examine your shipments upon receipt for damage or discrepancies. If a problem arises with your shipment, please contact our Customer Service Department within fifteen (15) days. See full Return Policy under Polysciences, Inc. United States Ordering Information at left.